MTN Nigeria marked Customer Service Week 2026 with a week-long celebration of customer commitment, engagement and service excellence, bringing the theme The Extra Mile to life across its Experience Centers.

The celebration commenced on October 5 with an official opening led by Ugonwa Nwoye, Chief Customer Relations, Operations and Experience Officer, MTN Nigeria. The week provided an opportunity to recognize the importance of customer relationships and reinforce the organization’s commitment to delivering meaningful customer experiences.

One of the defining moments of the celebration was the participation of MTN executives, who stepped away from their regular offices to serve customers directly at the Experience Centers. By taking positions behind the counter, executives engaged with customers firsthand, gaining closer insight into their experiences while demonstrating that exceptional service is a shared responsibility across the organization.

The Experience Centers also hosted customer engagement activities and exciting prize opportunities throughout the week, creating an atmosphere of celebration and appreciation for the customers at the heart of MTN’s business.

Beyond the activities, Customer Service Week reinforced a central principle of MTN Nigeria’s customer experience philosophy: going the extra mile is not limited to a designated week or campaign. It is a commitment reflected in every interaction, every solution and every effort to make customers feel valued.